Aandes (aandes.in) is a brand of Natural Food Global Export, a proprietorship of Anuj Kumar, GSTIN 07JWAPK9647E1Z6, 910–911, 9th Floor, A-9 Northex ITL Tower, Netaji Subhash Place, Pitampura, New Delhi, Delhi 110034. We want you to be happy with every pack. This policy covers returns, replacements, refunds and cancellations.
Cancellations
- Before dispatch: cancel from Account → Orders, or write to us. You get a full refund.
- After dispatch: the order can no longer be cancelled online. You may refuse the delivery; prepaid orders are then refunded after deducting the forward and return shipping charges.
- By us: we may cancel an order if a product is out of stock, the delivery address is not serviceable, a pricing error is found, or the order looks fraudulent. You will receive a full refund in such cases.
Returns
Because our products are food items, we follow these rules for hygiene and safety:
- Unopened packs in their original, sealed condition can be returned within 7 days of delivery. Request a return from Account → Orders.
- Opened or used packs cannot be returned, unless the product was damaged, defective, expired or not as described.
- Products bought on clearance or as free gifts are not returnable.
Damaged, wrong or defective products
If a pack arrives damaged, leaking, expired, wrong or not as described, tell us within 48 hours of delivery with clear photos (an unboxing video helps). We will arrange a free pickup and send a replacement or a full refund, whichever you prefer.
Return pickup
For approved returns, we arrange a reverse pickup through our courier partner at no extra cost where pickup is available. If pickup is not available at your PIN code, we will share our address for you to send the parcel, and reimburse reasonable courier charges for damaged or wrong items.
Refunds
- Refunds are issued after the returned product reaches us and passes inspection, usually within 2 business days of receipt.
- Prepaid orders (UPI, cards, net banking, wallets) are refunded to the original payment method. The amount usually reflects in your account within 5–7 business days, depending on your bank.
- Cash on delivery orders are refunded to your UPI ID or bank account, which we will ask you to share.
- Shipping and COD fees are refunded in full when the return is due to our error (damaged, wrong or defective products).
Business (B2B) orders
Bulk orders must be inspected at delivery. Shortages or transit damage must be noted on the delivery receipt (POD) and reported within 48 hours. These are replaced or credited; other B2B returns are accepted only for quality issues.
Contact
- Email: naturalfoodglobalexport@gmail.com
- Phone / WhatsApp: +91 95341 15174
- Address: 910–911, 9th Floor, A-9 Northex ITL Tower, Netaji Subhash Place, Pitampura, New Delhi, Delhi 110034